Terms of Service

Effective 31 July 2026 · Last updated 31 July 2026

These Terms of Service ("Terms") govern your access to and use of the Partivize mobile app (the "App"), our website at partivize.app, and related services (together, the "Services").

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who we are

"Partivize", "we" and "us" refer to the operator of the Services, based in New Zealand. Contact: partivize@gmail.com.

2. Eligibility

You must be at least 13 years old and able to form a binding contract in your jurisdiction. If you use the Services on behalf of a business, you confirm you are authorised to bind that business, and "you" includes it.

3. Your account

You are responsible for your account and for activity under it. Keep your sign-in details secure and tell us promptly if you suspect unauthorised access. We may suspend or terminate an account that breaches these Terms, or where required by law.

4. What Partivize does - and what it does not

Partivize uses automated image and text identification, optical character recognition, third-party catalogues and web search to help you identify vehicle parts, identify vehicles, and plan maintenance.

Vehicle register and VIN data comes from third-party providers and may be incomplete, out of date or wrong. Reference images are illustrative and may not depict the exact part or variant.

You must only look up vehicles you own or are lawfully working on.

5. Plans, billing and cancellation

Partivize plans to offer a free plan and a paid Premium subscription. Final plan inclusions will be shown before purchase when subscriptions become available.

  • Indicative prices. The current planned Premium pricing is US$24 per month or US$179 per year. Final prices will be shown before purchase and may change before public availability or on notice for future billing periods.
  • Payment processor. Subscriptions are billed through Stripe, not through the Apple App Store or Google Play. There is no app-store subscription to manage.
  • No free trial. Billing begins immediately on purchase.
  • Auto-renewal. Subscriptions renew automatically at the end of each billing period until cancelled.
  • Cancelling. You can cancel at any time in the App (Account → Plan tier → Cancel subscription). Cancellation takes effect at the end of the period you have already paid for - you keep Premium until then.
  • Refunds. Except where the Consumer Guarantees Act 1993 or other law requires otherwise, payments are non-refundable and we do not refund partial periods.
  • Failure to pay. If a payment fails, we may downgrade the account to the free plan.

6. Your content

You keep ownership of the photos, notes, vehicle details and feedback you put into the Services ("Your Content").

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process and transmit Your Content solely to operate and improve the Services - including sending photos to our automated identification and OCR providers to return a result, as described in our Privacy Policy.

You confirm you have the right to submit Your Content and that it does not infringe anyone else's rights.

Feedback and corrections you submit about the accuracy of our catalogue may be used, in de-identified form, to improve our data without restriction or compensation to you.

7. Acceptable use

You agree not to:

  • Use the Services unlawfully, or to look up vehicles you have no lawful reason to look up
  • Resell, redistribute or systematically extract our catalogue, results or data
  • Scrape, probe, overload, or attempt to circumvent scan limits, plan gating, rate limits or authentication
  • Reverse engineer or attempt to derive source code or non-public aspects of the Services
  • Upload malware, or content that is unlawful or infringing
  • Share your account, or use another person's account without permission
  • Use the Services to build a competing product

We may suspend or terminate access if we reasonably believe you are breaching this section.

8. Availability and changes

We may modify, suspend or discontinue any part of the Services. We do not guarantee the Services will be uninterrupted, error-free or permanently available. We will give reasonable notice of material adverse changes to paid features where we can.

9. Third-party services

The Services depend on third parties (see the Privacy Policy for the list). We are not responsible for their acts, omissions, availability or accuracy, and your use of any linked third-party service is governed by that party's own terms.

10. Intellectual property

The Services - including software, branding, layout, and our compiled parts and vehicle data - are owned by us or our licensors and protected by intellectual property law. You may use the Services for your own personal or internal business purposes only. All rights not expressly granted are reserved.

11. Consumer rights (New Zealand)

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 ("CGA"), the Fair Trading Act 1986, or other laws that cannot lawfully be excluded.

If you acquire the Services for business purposes, you agree that the CGA does not apply, and that section 5D of the Fair Trading Act applies, so that both are contracted out of. You agree it is fair and reasonable to do so, because the Services are supplied at a price that reflects the limits in these Terms, and because you are expected to verify results independently under section 4.

12. Disclaimers

Subject to section 11, and to the maximum extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We specifically do not warrant that any part number, fitment, specification, torque figure, maintenance interval, price or vehicle detail is accurate, complete or current.

13. Limitation of liability

Subject to section 11, and to the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill, or for the cost of parts purchased in error, labour, vehicle damage, or loss of use.
  • Our total aggregate liability for all claims relating to the Services will not exceed the greater of NZ$100 or the amount you paid us in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, in which case some of the above may not apply to you.

14. Indemnity

If you use the Services for business purposes, you agree to indemnify us against claims, liabilities, damages, losses and reasonable costs arising from your use of the Services, Your Content, or your breach of these Terms.

15. Termination

You may stop using the Services at any time and delete your account in the App. We may suspend or terminate your access for breach of these Terms, or where required by law. On termination your right to use the Services ends; sections 6, 10 and 12-17 survive.

16. Changes to these Terms

We may update these Terms. We will update the "Last updated" date, and for material changes we will give notice in the App or by email. Continued use after a change takes effect means you accept the revised Terms.

17. Governing law and disputes

These Terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory laws in your country of residence.

Please contact us first at partivize@gmail.com - most issues are resolved quickly.

18. Contact

Email: partivize@gmail.com